The PDS Promise

Quality.

Coming from the custom home building industry, we just can’t lower our standards. It has to be quality 100% of the time.

How we do this:

• We work with skilled trades people who have a history of getting the details right

• We budget time in our projects to ensure that our trades prioritize quality over speed

• We train our people regularly to ensure that they provide a service that’s going to last

Communicate.

It seems simple, but often gets overlooked. We are 100% dedicated to timely and effective communication on every job site.

How we do this:

• Dedicated Customer Service Team

• Project Management Software to keep you up to date on the status of your project

• On-boarding system where you choose how we communicate & how often.

Plan.

Too often we see construction projects cost home owners more money, time and stress by lack of planning. We will always build in planning to every project.

How we do this:

• We introduce you to a designer if you don’t already have one

• Schedule a planning meeting with key trades & designers

• Review plan with you to ensure we have your vision & budget right

Respect.

We have built a work environment around respect. We only work with people who we respect and who will show respect for you and your home.

How we do this:

• A rigorous hiring process that helps us find the best talent

• A PDS playbook that teaches each trade how we treat clients, their homes & their time

• A process that ensures that we are maintaining our customer service standards on every job